Chatbots
Decoding the Bots: MACoCon Weighs AI's Future in Local Government
The Maryland Association of Counties (MACo) Summer Conference, #MACoCon, recently buzzed with a thrilling yet trepidatious topic: the integration of chatbots into local government services. While the promise of enhanced efficiency and accessibility gleamed brightly, an undercurrent of panic regarding potential pitfalls sparked robust debate among county leaders and public